Customer Booking Policies
Last updated: November 3, 2026
LARRYBOOKS LLC, an Ohio limited liability company operating the LarryBooks platform, helps customers book independent barbers, braiders, salons, and beauty professionals. This page explains the platform's role. Each business may have additional cancellation, deposit, rescheduling and service policies that you should confirm directly with that business.
1. Who provides your appointment
Your appointment is with the business identified on its booking page, not with LarryBooks. The business is responsible for service quality, pricing, staff, appointment fulfillment, and any required health, safety or professional standards.
2. Scheduling and accurate information
Select an available service, staff member, date and time, and provide accurate contact information so the business can prepare for your appointment. Times shown are based on the business's settings and may become unavailable before confirmation. For changes, use a secure booking-email management link if the business has enabled self-service, or contact the business directly.
3. How you may pay
Depending on the business and service, checkout may offer payment at the appointment, a deposit, or full online payment through Stripe. A deposit may leave a balance payable to the business. Review the service amount, currency, deposit and remaining balance shown before paying. For online payments, an appointment may be held pending verified payment and is not finally confirmed merely because your browser returns from Stripe.
4. Cancellations, lateness and no-shows
Businesses set and communicate their own rescheduling, cancellation, late-arrival and no-show policies. LarryBooks does not impose one universal refund or cancellation deadline for every business. If the business has not clearly disclosed its policy, ask before paying or attending. Some businesses offer customer cancellation or rescheduling through a private confirmation-email link, subject to deadlines and a maximum number of changes set by the business. If self-service is unavailable or the cutoff has passed, contact the business directly. Using the link does not automatically issue a refund.
5. Deposits, refunds and disputes
Appointment charges processed through a business's connected Stripe account are for that business's service. For a refund, cancellation fee dispute, or service issue, contact the business first, and retain your booking and payment confirmation. Any refunds are subject to the business's disclosed terms and applicable law. If you encounter a technical payment or booking error, email LarryBooks support with the business name, booking time, and payment reference—but never send a complete card number.
6. Booking notices
If you provide an email address, the system may send confirmation, reminder and status messages. Email delivery and receipt are not guaranteed, so keep your booking details and confirm arrangements with the business if needed. Service-related messages are different from promotional marketing.
7. Booking for someone else
If you book for another person, provide information you are authorized to share and make sure they understand the appointment terms. Parents or guardians are responsible for appropriate permission when booking for a minor. Do not upload someone else's photos or private information without the necessary consent.
8. Discovery profiles and direct links
Public Discovery profiles appear only when businesses choose to participate and meet platform eligibility requirements. A business can still provide a direct booking link without being listed in Discovery. Published photos and descriptions are supplied by businesses; their appearance is not a LarryBooks endorsement or guarantee of a result.
9. Privacy, help and other documents
The booking information you submit is shared with the business managing your appointment and handled as explained in the Privacy Policy. Questions about LarryBooks itself can be sent to support@getlarrybooks.com. Also see our Terms of Service. Business owners looking for LarryBooks software charges should read Subscriptions & Billing.
Questions? Email support@getlarrybooks.com.